Personalized orders
Because each Little Letters packet is personalized for a specific child, contact us as soon as possible if something needs to change. Support will review what has already entered production and what options are available.
Refunds
If you have any comments, concerns, or questions, please email us at [email protected].
Ages 4–10Story, coloring & activityMailed on the 1st & 15thOne payment for the package
Before production
If a paid packet credit has not entered production, support may review changes, holds, or other case-by-case options. Refunds for unproduced paid credits are manual support exceptions, not an automatic or self-service feature.
After production starts
Once a personalized packet has been written, reviewed, printed, or mailed, we generally cannot unwind that packet. If we make a mistake, or something arrives damaged, contact us and we will work to make it right.
Paid letters
Each package is paid in full at checkout, and its letter credits continue mailing on future scheduled mailings. If you need help with letters that have not entered production, contact support so we can review the available options.
How to ask for help
Email [email protected] with the order email, child first name, and a short note about what happened. We will review the order and respond with the clearest available option.